Metode Importance Performa Analisys (IPA) sebagai Penentuan Kepuasan dan Kenyamanan Pengguna Website Universitas PGRI Madiun

  • Fatim Nugrahanti Universitas PGRI Madiun
  • Kelik Sussolaikah


PGRI Madiun University is an institution in the city of Madiun in its development using the website as a tool to promote. Today's technology is very advanced and has many benefits for life in our environment. Website is an effective promotional media, providing information and receiving information speed is very fast. Therefore, PGRI Madiun University uses the website for promotional purposes in addition to academic activities so far. Correct and accurate information will have an impact on society, and the trust given to the community will also increase. Analysis of the quality of use and utilization of the website to see visitor satisfaction with information and services when viewed from user satisfaction is needed to measure user satisfaction. This study analyzes how much user satisfaction is with the university website using the Importance Performance Analysis (IPA) approach. The results of the Importance Performance Analysis (IPA) analysis show that several recommendations are obtained from the results of the analysis of this research which are the priority and the main thing to be maintained is the quality of information. So that visitors feel faster and more accurate in obtaining information with the PGRI Madiun University website.

Keywords: Website. Importance Performance Analysis, Analysis.



[1] B. S. Santoso and M. F. Anwar, “Analisis Kualitas Website Menggunakan Metode Webqual dan Importance-Performance Analysis (IPA) Pada Situs Kaskus,” Natl. Conf. Inf. Technol. Tech. Eng., no. September, pp. 1–8, 2015, [Online]. Available: Diakses tanggal 1 Novemver 2019.
[2] Syaifullah and D. oksa Soemantri, “PENGUKURAN KUALITAS WEBSITE MENGGUNAKAN METODE WEBQUAL 4.0 (Studi Kasus: CV. Zamrud Multimedia Network),” J. Ilm. Rekayasa dan Manaj. Sist. Inf., vol. 2, no. 1, pp. 19–25, 2016.
[3] Aulia Ishak, Susi Diriyanti Novalina, and Muhammad Bayu Noviza, “Analisis Indeks Kepuasan Karyawan Terhadap Pengelolaan Fasilitas Gedung Dengan Menggunakan Importance Performance Analysis : Studi Kasus,” J. Sist. Tek. Ind., vol. 21, no. 1, pp. 12–23, 2019, doi: 10.32734/jsti.v21i1.898.
[4] S. Lestari and H. Priandini, “Implementasi Metode Importance Performance Analysis Dan Webqual Dalam Penggunaan Website Direktorat Jenderal Bea dan Cukai,” CKI SPOT, vol. 11, no. 1, pp. 31–47, 2018.
[5] I. Al Taufiq, “Analisis Faktor-Faktor dalam Peningkatan Kualitas Website Tekkone dengan Menggunakan Pendekatan WebQual dan Importance Performance Analysis,” pp. 18–23, 2019.
[6] D. Dafid, “Penggunaan Metode IPA dan WebQual untuk Mengukur Kualitas Sistem Informasi Akademik,” J. Ilm. Inform. Glob., vol. 9, no. 2, pp. 71–76, 2018, doi: 10.36982/jig.v9i2.540.
[7] O. D. Ariska, A. Kusyanti, and F. A. Bachtiar, “Evaluasi Kualitas Layanan Website Portal Jurnal Universitas Brawijaya dan Website Student Journal Universitas Brawijaya Menggunakan Metode Webqual 4 . 0 dan IPA (Importance Performance Analysis),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 2, no. 8, pp. 2595–2603, 2018.
[8] Y. Andre and K. G. Tileng, “Analisis Kualitas Website Perpustakaan Universitas X Menggunakan Metode Webqual 4.0 dan Importance-Performance Analysis (IPA),” Aiti, vol. 16, no. 1, pp. 49–64, 2019, doi: 10.24246/aiti.v16i1.49-64.
[9] F. P. Al-Bahri and Ismail, “WebQual 4.0 dan Importance-Performance Analysis (IPA): Eksplorasi Kualitas Situs Web e-Kuisioner,” J. JTIK (Jurnal Teknol. Inf. dan Komunikasi), vol. 3, no. 2, 2019.
[10] F. R. Wilujeng and R. Kusumo, “ANALISIS KEPUASAN TENAGA KERJA OUTSOURCING TERHADAP PELAYANAN PERUSAHAAN DENGAN METODE IMPORTANCE- PERFORMANCE ANALYSIS ( IPA ) Outsourcing Employee Satisfaction Analysis to Company Service using Importance-Performance Analysis ( IPA ) Method,” J. Ind. Eng. Manag. Syst., vol. 11, no. 2, pp. 64–69, 2018.
[11] dan W. W. W. A. Bayu Luhur Wicaksono, Adhi Susanto, “EVALUASI KUALITAS LAYANAN WEBSITE PUSDIKLAT BPK RI MENGGUNAKAN METODE WEBQUAL MODIFIKASIAN DAN IMPORTANCE PERFORMANCE ANALYSIS Bayu Luhur Wicaksono, Adhi Susanto, dan Wing Wahyu Winarno,” Media Ekon. Teknol. Inf. Vol. 19 No. 1, vol. 2, no. 2, pp. 21–34, 2002.
[12] H. Winarno and T. Absor, “Analisis Kualitas Pelayanan Dengan Metode Service Quality (Servqual) Dan Importance Performance Analysis (Ipa) Pada Pt. Media Purna Engineering,” J. Manaj. Ind. dan Logistik, vol. 1, no. 2, pp. 146–160, 2018, doi: 10.30988/jmil.v1i2.15.
[13] J. F. Andry, K. Christianto, and F. R. Wilujeng, “Using Webqual 4.0 and Importance Performance Analysis to Evaluate E-Commerce Website,” J. Inf. Syst. Eng. Bus. Intell., vol. 5, no. 1, p. 23, 2019, doi: 10.20473/jisebi.5.1.23-31.
How to Cite
NUGRAHANTI, Fatim; SUSSOLAIKAH, Kelik. Metode Importance Performa Analisys (IPA) sebagai Penentuan Kepuasan dan Kenyamanan Pengguna Website Universitas PGRI Madiun. Jurnal Processor, [S.l.], v. 16, n. 2, p. 128-134, oct. 2021. ISSN 2528-0082. Available at: <>. Date accessed: 25 may 2022. doi: