Analisis Dan Perancangan Sistem Informasi Pelayanan Nasabah Menggunakan Metode Queuing System (Studi Kasus: Bank Pembangunan Daerah Jambi Kantor Cabang Utama)

  • Rawiko Eriadi stikom
  • Herry Mulyono

Abstract

The phenomenon of waiting for queues often occurs in everyday life. this happens because of the need for
more service delivery services. At the Jambi Regional Development Bank Main Branch, the queue system
is still manually manual. One of the processes found in the Jambi Branch Main Branch Development
Bank is that there can be a buildup of queues with long waiting lines. Often also occurs in understanding
queue numbers that are not arranged sequentially, so as to affect the long waiting for customers. For this
reason, in this study a relevant system was developed to provide information for customers and assist
officers in managing the queue. This queue system is built using the FCFS model and Microsoft Visual
Basic 6.0.

References

[1] Aditya Nur Alan., 2010, Jago PHP dan MySQL : Dalam Hitungan Menit Membahas PHP dan
MySQL dari Nol Hingga Akhir Untuk Pemula. Bekasi : Dunia Komputer.
[2] C. Laudon and Jane P. Laudon. 2012. Management Information Systems. Twelfth Edition. New
Jersey, United States of America : Pearson Prentice Hall.
[3] Dennis, Alan; Wixom, Haley Barbara: & Tegarden, David. 2005. Systems Analysis and Design with
UML Version 2.0 : An Object-Oriented Approach. Second Edition. United States of America :
John Wiley & Sons, Inc.
[4] Hasan, Irmayanti. 2010. Jurnal Model Optimasi Pelayanan Nasabah Berdasarkan Metode Antrian
(Queuing Sistem). Universitas Islam Negeri Maulana Malik Ibrahim Malang.
[5] Kendall, E. Kenneth; & Kendall, E. Julie. 2011. Systems Analysis and Design. Eighth Edition. United
States of America : Pearson Education Inc.
[6] McLeod, Jr. Raymond; & P. Schell, George. 2007. Management Information Systems. Tenth Edition.
New Jersey, United States of America : Pearson Prentice Hall.
[7] Munawar. 2005 Pemodelan Visual dengan UML. Edisi Pertama. Yogyakarta : Penerbit Graha Ilmu.
[8] O’Brien, A. James. 2006. Pengantar Sistem Informasi : Perspektif Bisnis dan Manajerial. Jakarta :
Penerbit Salemba Empat.
[9] Pressman, Roger S. 2001. Software Engineering : A Practitioner’s Approach. Fifth Edition. New
York : McGraw-Hill.
[10] Puspita Sari, Nia; Dkk. 2016. Jurnal Penerapan Teori Antrian Pada Pelayanan Teller Bank X
Kantor Cabang Pembantu Puri Sentra Niaga. Universitas Diponegoro.
[11] Sya’diah, Ernawati; Suryowati, Kris. 2017. Jurnal Analisis Sistem Antrian Pada Pelayanan Teller Di
Bank Rakyat Indonesia Kantor Cabang Kota Tegal. AKPRIND Yogyakarta.
[12] Thomas J. Kakiay., 2004. Dasar dasar Teori Antrian untuk Kehidupan Nyata. Yogyakarta : Andi.
[13] Whitten, L. Jeffry; Bentley, D. Lonnie; & Dittman, C Kevin. 2004. Systems Analysis & Design
Methods. Sixth Edition. New York, United States of America : The McGraw Hill Companies, Inc.
Published
2020-06-29
How to Cite
ERIADI, Rawiko; MULYONO, Herry. Analisis Dan Perancangan Sistem Informasi Pelayanan Nasabah Menggunakan Metode Queuing System (Studi Kasus: Bank Pembangunan Daerah Jambi Kantor Cabang Utama). Jurnal Manajemen Sistem Informasi, [S.l.], v. 5, n. 2, p. 237-247, june 2020. ISSN 2548-5873. Available at: <http://ejournal.stikom-db.ac.id/index.php/manajemensisteminformasi/article/view/864>. Date accessed: 28 sep. 2020. doi: https://doi.org/10.33998/jurnalmanajemensisteminformasi.2020.5.2.864.